🚀 You'll report to: Head of Sales

💰 Salary: DOE (base + commission)

📍 Location: Full time at our Glasgow HQ (Hillington) with some hybrid flexibility

The Account Manager Role

What this role will do

Can't look at a warm account without spotting untapped growth?

We’re looking for a proactive Account Manager to own and expand a portfolio of enterprise and hyper-growth clients. Think Lovable, ElevenLabs, Meta.

Equal parts strategist and builder, you’ll drive recurring revenue by unlocking multi-department opportunities, upselling solutions like storefronts and claim pages, and running warm outbound campaigns into non-penetrated divisions.

You'll inherit a high-potential book of business continuously fuelled by new client handoffs and executive referrals. You'll bring strategic vision to map account penetration and build clear growth roadmaps.

This is a great opportunity for a balanced "hunter/farmer" mindset - someone who goes beyond account maintenance to actively capture market share within existing logos.

Essential Skills

Consultative selling. You work out what a client is actually trying to do before you propose anything. We want examples of a deal you shaped around a client problem rather than a product list, and what it was worth.

Strategic account planning. You can look at an account and say where the next year of revenue comes from, department by department. Show us a plan you wrote and what it delivered against what you expected.

Identifying opportunities. You spot expansion in accounts other people have written off. Tell us about a dormant or single-order account you reopened, and the number you moved.

Building relationships. You hold relationships across several departments and several levels inside one client, and you keep them warm. We want to hear about a relationship you grew from one contact into many.

Organisation. With a large portfolio and many moving parts, nothing can fall through. Tell us how you track your accounts and your follow-ups, and a process you put in place to stop things slipping.

Desirable Skills

• Sales enablement experience, because a lot of our work sits in that space. [GAP: Talent needs to confirm whether this means internal enablement or clients' enablement programmes]

• A strategy-minded approach, so you plan the account rather than react to it.

• Speed, because opportunities here move quickly and the book is growing.

Growth Mindset Over Checklists: We’re looking for impact, not just a perfect cv. If you’re excited about this role but don't check every single box, we still want to hear from you. We see these requirements as a guide; what matters most is your potential to contribute, your passion for our mission, and your ability to solve complex problems.

Application process

1. Initial call with the Talent Lead: an informal call to discuss the role and your relevant skillset

2. Interview with the Head of Sales (line manager): you’ll have a chance to discuss your experience in more detail

3. Take home challenge: an authentic insight to what you might do in the role

4. Interview with the Head of Sales and account management team: you’ll have a chance to showcase your skills through a presentation with Q&A

About Go Swag 🚀

We’re reinventing the corporate gifting industry through technology.

Founded by tech entrepreneurs, Go Swag is moving beyond traditional "merch." We believe that software, AI, and smart automation can completely transform how the world’s biggest brands celebrate, reward, and build relationships. While the rest of the industry has been slow to change, we are building a future where technology powers personalisation at scale and operational excellence.

From onboarding packs for new hires to global event giveaways, we deliver sustainable, premium merchandise that recipients actually love and use for years. We handle the entire end-to-end lifecycle - design, production, global storage, and distribution - making branded gifting effortless and borderless.

Why join us?

• Elite Client Base: We are trusted by the most influential companies on the planet, including Meta, Intel, Unilever, ElevenLabs, and Lovable.

• Tech as a Differentiator: We aren't just a gifting company; we are a tech-first platform using NextJS, AI, and automation to disrupt a global market.

• Series A backed and scaling fast: this is an exciting moment to join a high-growth startup with serious momentum behind it.

• Sustainability without Compromise: We champion high-quality, recycled products, moving the industry away from gimmicks and toward long-lasting impact.

Go Swag is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need, ensuring that every candidate is treated fairly regardless of background or identity.