📍 Location: Full time at our Glasgow HQ (Hillington) with some hybrid flexibility

The IT Admin Role

Are you the person people go to when tech breaks - and secretly enjoy fixing it?

We're hiring our first-ever IT Admin to own IT as a function at Go Swag - a team of 30 growing to 60 this year alone. There's nothing formal in place today, so you'll be building the processes, standards and structure from the ground up. We're looking for the person that we can trust to own it, figure it out, and get it right.

Essential Skills

• Solid experience with Mac OS in a business setting

• Confident managing GSuite (admin console, permissions, user management)

• Comfortable troubleshooting everyday IT issues independently

• Experience with IAM and configuring role-based access

• Experience with ISO compliance, Cyber Essentials, or other IT-related audit processes

• Good understanding of on/offboarding processes and access management

• Strong organisational skills and ability to work independently, especially in an environment with no fixed process yet

Desirable Skills

• Experience liaising with vendors/suppliers on IT contracts or support

• Familiarity with asset management tools/software

• Experience setting up IT processes from scratch (not just following existing ones)

• Comfortable working autonomously in a startup/scaleup team

• Interest in automating repetitive IT admin tasks (scripts, tools, workflows)

• Basic understanding of backup/disaster recovery principles

• Experience managing MSP transitions or vendor offboarding

Growth Mindset Over Checklists: We’re looking for impact, not just a perfect cv. If you’re excited about this role but don't check every single box, we still want to hear from you. We see these requirements as a guide; what matters most is your potential to contribute, your passion for our mission, and your ability to solve complex problems.

What you'll be doing

You'll own IT as a function end to end: setting up secure access and device management, handling on/offboarding, keeping our SaaS spend and assets under control, and running GSuite and our Mac OS environment smoothly. You'll take full ownership of IT security and compliance, including managing certification renewals like Cyber Essentials, and you'll be the first port of call when something breaks -from a laptop issue to a microphone that won't cooperate. You'll also manage our IT vendors, including transitioning away from our current outsourced provider, and keep basic backups and disaster recovery sensible and covered. There's no existing playbook here - you'll be the one writing it.

Application process

1. Initial call with the Talent Lead: an informal call to discuss the role and your relevant skillset

2. Interview with the Chief of Staff: you’ll have a chance to discuss your experience in more detail

3. Interview with the Chief Product Officer: some live scenarios to showcase your problem solving skills followed by Q&A from our side and yours

About Go Swag 🚀

We’re reinventing the corporate gifting industry through technology.

Founded by tech entrepreneurs, Go Swag is moving beyond traditional "merch." We believe that software, AI, and smart automation can completely transform how the world’s biggest brands celebrate, reward, and build relationships. While the rest of the industry has been slow to change, we are building a future where technology powers personalisation at scale and operational excellence.

From onboarding packs for new hires to global event giveaways, we deliver sustainable, premium merchandise that recipients actually love and use for years. We handle the entire end-to-end lifecycle - design, production, global storage, and distribution - making branded gifting effortless and borderless.

Why join us?

• Elite Client Base: We are trusted by the most influential companies on the planet, including Meta, Intel, Unilever, ElevenLabs, and Lovable.

• Tech as a Differentiator: We aren't just a gifting company; we are a tech-first platform using NextJS, AI, and automation to disrupt a global market.

• Series A backed and scaling fast: this is an exciting moment to join a high-growth startup with serious momentum behind it.

• Sustainability without Compromise: We champion high-quality, recycled products, moving the industry away from gimmicks and toward long-lasting impact.

Go Swag is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need, ensuring that every candidate is treated fairly regardless of background or identity.